Privacy Policy

Blooming Lotus Psychology
Effective Date: 15 November 2025

1. Introduction

Blooming Lotus Psychology respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and share your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to this Privacy Policy.

2. Information We Collect

We collect personal information that is necessary for providing psychological and related services. This may include:

Your name, date of birth, contact details, and emergency contact information
Relevant medical, psychological, and health history
GP or referrer details
Medicare, or private health insurance information (if applicable)
Payment details (if applicable)
Information you choose to share through forms, email, or our website

When you visit our website, we may also collect limited information such as your IP address and usage data via cookies or analytics tools.

3. How We Collect Information

We collect information in several ways, including:

Directly from you (e.g., through intake forms, emails, or conversations)
From your referring GP or another health professional (with your consent)
Through our website (e.g., contact forms or cookies)

You have the right to remain anonymous or use a pseudonym where it is lawful and practicable to do so.

4. Why We Collect Information

Your personal information is collected to:

Provide psychological assessment, counselling, and treatment services
Communicate with you about appointments and care
Liaise with other health professionals (with your consent)
Administer billing and Medicare claims
Improve our services and website functionality
Meet legal, ethical, and professional obligations

5. How We Store and Protect Your Information

All personal information is stored securely in compliance with the Australian Privacy Principles and the APS Code of Ethics.

Electronic records are stored in password-protected systems (e.g., Power Diary).
Physical documents (if any) are kept in locked storage.
Only authorised personnel have access to client records.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

6. Disclosure of Information

Your information will only be shared with others when:

You have given written consent;
It is necessary to protect you or others from harm;
It is required by law (e.g., subpoena, court order, or mandatory reporting); or
It is necessary for the operation of the practice (e.g., billing or administrative support).

We do not sell, rent, or trade personal information.

7. Access and Correction

You have the right to access and request correction of your personal information. Requests can be made in writing to: admin@bloominglotuspsychology.com.au

We may require verification of your identity before releasing information.

8. Website and Cookies

Our website may use cookies or analytics to enhance your browsing experience. These tools collect non-identifiable data such as page visits and traffic patterns. You can disable cookies through your browser settings if you prefer.

Our website may contain links to external sites. Blooming Lotus Psychology is not responsible for the privacy practices of these websites.

9. Questions or Concerns

If you have questions about this policy or wish to make a complaint about how your information has been handled, please contact: admin@bloominglotuspsychology.com.au

We will respond to your query within a reasonable timeframe and do our best to resolve any concerns.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Updates to This Policy

This Privacy Policy may be updated periodically. The most current version will always be available on our website.